This notice explains how Casa vacanze processes the personal data of people who visit the website or send a booking request, in accordance with Regulation (EU) 2016/679 (GDPR).

Data controller

Casa vacanze, Via Roma, 13, 73100 Lecce (LE) - VAT no. 0123654.
For any request about your data: staff@multimedialmente.net - phone 39 0836 000 000.

What data we process

• Booking data: first name, last name, email address, phone number, country, any notes, dates of stay, number of guests and chosen services.
• Browsing data: IP address, date and time of requests and pages visited, recorded by the server for security and for the proper working of the website.
• On arrival, as required by law, we may ask you for an identity document to register guests. We do not ask for it online.

Why we use it and on what basis

• To manage your booking request and your stay, and to send you the related messages (confirmation, payment, reminders, cancellation): performance of a contract or pre-contractual steps taken at your request.
• To comply with legal obligations, for example accounting and tax rules, the communication of guest data to the public safety authority and any tourist tax: legal obligation.
• To keep the website secure and prevent abuse: the controller's legitimate interest.

We do not use your data to send advertising or newsletters and we do not carry out profiling.

Who we share data with

Only with those needed to provide the service: the technical providers that host the website and send emails (appointed as data processors), PayPal for online payments, tax and accounting advisers, and the authorities when required by law. We do not sell your data.

Payments

Online payments take place on the PayPal website: we do not see or keep your card or account details. We receive from PayPal only the outcome and the amount of the payment. PayPal processes data as an independent controller, under its own privacy notice. The balance is paid at the property.

How long we keep it

Booking data is kept for as long as needed to manage the stay and then for 10 years to meet accounting and tax obligations. Bookings that were started but never completed contain no personal data and are deleted automatically after one day.

Your rights

You may ask us at any time for access to your data, rectification, erasure (within the limits of legal obligations), restriction of processing and portability, and you may object to processing, by writing to staff@multimedialmente.net. You also have the right to lodge a complaint with your data protection authority (in Italy, the Garante: www.garanteprivacy.it).

Cookies

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